Lotus
Medical AI Platform
In collaboration with Wix, Base44, and Mount Sinai Hospital in New York
COMPANY
Year
2025
Industry
Medical AI
Role
UX Research, Product Design, Strategy
Overview
Overview
This product was developed during a four-week sprint, where the challenge was to explore how artificial intelligence could be applied in medical settings to improve workflows and patient care.
This product was developed during a four-week sprint, where the challenge was to explore how artificial intelligence could be applied in medical settings to improve workflows and patient care.
This product was developed during a four-week sprint, where the challenge was to explore how artificial intelligence could be applied in medical settings to improve workflows and patient care.
The sprint followed the Double Diamond methodology. Each week focused on a different stage of the process.
The sprint followed the Double Diamond methodology. Each week focused on a different stage of the process.
The sprint followed the Double Diamond methodology. Each week focused on a different stage of the process.
General Challenge
General Challenge
How can we find impactful solutions that bridge communication gaps between interdisciplinary hospital teams (doctors, nurses, and specialists), specifically during high-stakes communications, to reduce miscommunication and delays that could impact patient safety.
How can we find impactful solutions that bridge communication gaps between interdisciplinary hospital teams (doctors, nurses, and specialists), specifically during high-stakes communications, to reduce miscommunication and delays that could impact patient safety.
How can we find impactful solutions that bridge communication gaps between interdisciplinary hospital teams (doctors, nurses, and specialists), specifically during high-stakes communications, to reduce miscommunication and delays that could impact patient safety.
Research Questions
How do medical professionals obtain, share, & record patient information across different systems and roles
How do medical professionals obtain, share, & record patient information across different systems and roles
How do medical professionals obtain, share, & record patient information across different systems and roles
Where in the patient journey (during a shift, at shift handoff, or 02 in emergencies) do communication breakdowns most often occur, and why?
Where in the patient journey (during a shift, at shift handoff, or 02 in emergencies) do communication breakdowns most often occur, and why?
Where in the patient journey (during a shift, at shift handoff, or 02 in emergencies) do communication breakdowns most often occur, and why?
How do medical professionals currently handle urgent communication situations, and what barriers prevent them from effectively managing critical information flow?
How do medical professionals currently handle urgent communication situations, and what barriers prevent them from effectively managing critical information flow?
How do medical professionals currently handle urgent communication situations, and what barriers prevent them from effectively managing critical information flow?
When standard communication methods (verbal, secure chat, messages) fail, what workarounds do staff use, and what risks or inefficiencies do these create?
When standard communication methods (verbal, secure chat, messages) fail, what workarounds do staff use, and what risks or inefficiencies do these create?
When standard communication methods (verbal, secure chat, messages) fail, what workarounds do staff use, and what risks or inefficiencies do these create?
How do staff currently categorize or prioritize messages (urgent vs. routine) across shifts, handoffs, and emergencies, and what are the gaps in this process?
How do staff currently categorize or prioritize messages (urgent vs. routine) across shifts, handoffs, and emergencies, and what are the gaps in this process?
How do staff currently categorize or prioritize messages (urgent vs. routine) across shifts, handoffs, and emergencies, and what are the gaps in this process?
Insight 1
Insight 1
High message volumes overwhelm
clinical prioritization
High message volumes overwhelm clinical prioritization
High message volumes overwhelm clinical prioritization
"I would have like a hundred messages and that is overwhelming. And then things fall through the cracks and then they have to come find you."
"I would have like a hundred messages and that is overwhelming. And then things fall through the cracks and then they have to come find you."
"I would have like a hundred messages and that is overwhelming. And then things fall through the cracks and then they have to come find you."
Insight 2
Insight 2
No urgency tiering leads to poor
responsiveness and care delay
No urgency tiering leads to poor responsiveness and care delay
No urgency tiering leads to poor responsiveness and care delay
"there's no way to like stratify or gradate like what type of communication is needed"
"there's no way to like stratify or gradate like what type of communication is needed"
"there's no way to like stratify or gradate like what type of communication is needed"
RESEARCH INSIGHTS
Research
Insights
Insight 3
Insight 3
Hierarchy barriers create delays in urgent situations
Hierarchy barriers create delays in urgent situations
Hierarchy barriers create delays in urgent situations
"the attending is always able to disperse information down the chain much easier than it is for the nurse to get it up, especially on, like, the other floors, because their attendings aren't always on the floor, so it's harder for them to make contact"
"the attending is always able to disperse information down the chain much easier than it is for the nurse to get it up, especially on, like, the other floors, because their attendings aren't always on the floor, so it's harder for them to make contact"
"the attending is always able to disperse information down the chain much easier than it is for the nurse to get it up, especially on, like, the other floors, because their attendings aren't always on the floor, so it's harder for them to make contact"
"you don't wanna call the attending. You wanna call like a resident 'cause you don't wanna bother the attending."
"you don't wanna call the attending. You wanna call like a resident 'cause you don't wanna bother the attending."
"you don't wanna call the attending. You wanna call like a resident 'cause you don't wanna bother the attending."
USER PERSONA 1
How might we help Dr. Alex quickly identify and act on the most urgent cases during his night shift, so requests for labs and medications aren't delayed by unclear priorities or unavailable staff?
How might we help Dr. Alex quickly identify and act on the most urgent cases during his night shift, so requests for labs and medications aren't delayed by unclear priorities or unavailable staff?
Wireframe Desktop Solution
Wireframe Desktop Solution
Wireframe Desktop Solution
USER PERSONA 2
Scenario 2
Scenario 2
Scenario 3
Scenario 3
CRITICAL
CRITICAL
Wireframe Mobile Solution
Wireframe Mobile Solution
Wireframe Mobile Solution
After wireframing the flows, we refined
them into high-fidelity screens in Figma.
After wireframing the flows, we refined
them into high-fidelity screens in Figma.
After wireframing the flows, we refined
them into high-fidelity screens in Figma.
High Fidelity Designs in Figma
High Fidelity Designs in Figma
High Fidelity Designs in Figma
The dashboard highlights patient priority and tasks at a glance, reducing
cognitive load and helping clinicians act quickly.
The dashboard highlights patient priority and tasks at a glance, reducing cognitive load and helping clinicians act quickly.
The dashboard highlights patient priority and tasks at a glance, reducing cognitive load and helping clinicians act quickly.
Lotus streamlines communication by prioritizing urgent updates, filtering out
passive noise, and making task management seamless within conversations.
Lotus streamlines communication by prioritizing urgent updates, filtering out passive noise, and making task management seamless within conversations.
Lotus streamlines communication by prioritizing urgent updates, filtering out passive noise, and making task management seamless within conversations.
The map provides a real-time view of staff location and availability across hospital floors. Clinicians can quickly identify nearby colleagues, filter by department or role, and send direct or emergency messages. This feature reduces time spent searching for staff and ensures faster collaboration during urgent situations.
The map provides a real-time view of staff location and availability across hospital floors. Clinicians can quickly identify nearby colleagues, filter by department or role, and send direct or emergency messages. This feature reduces time spent searching for staff and ensures faster collaboration during urgent situations.
The map provides a real-time view of staff location and availability across hospital floors. Clinicians can quickly identify nearby colleagues, filter by department or role, and send direct or emergency messages. This feature reduces time spent searching for staff and ensures faster collaboration during urgent situations.
Lotus adapts seamlessly for clinicians on the move.
Designed for use at the bedside or during urgent care, the mobile version mirrors the desktop experience while prioritizing speed and accessibility.
Features like the dashboard, patient cards, voice assistant, and messages are optimized for smaller screens, ensuring users like Maria can act quickly and stay connected while on the go.
Lotus adapts seamlessly for clinicians on the move.
Designed for use at the bedside or during urgent care, the mobile version mirrors the desktop experience while prioritizing speed and accessibility.
Features like the dashboard, patient cards, voice assistant, and messages are optimized for smaller screens, ensuring users like Maria can act quickly and stay connected while on the go.
Lotus adapts seamlessly for clinicians on the move.
Designed for use at the bedside or during urgent care, the mobile version mirrors the desktop experience while prioritizing speed and accessibility.
Features like the dashboard, patient cards, voice assistant, and messages are optimized for smaller screens, ensuring users like Maria can act quickly and stay connected while on the go.
After finalizing the high-fidelity designs in Figma, we imported the flows into Base44 to simulate the AI and live features. While the visuals were refined in Figma, Base44 allowed us to demonstrate usability and test the product experience.
After finalizing the high-fidelity designs in Figma, we imported the flows into Base44 to simulate the AI and live features. While the visuals were refined in Figma, Base44 allowed us to demonstrate usability and test the product experience.
After finalizing the high-fidelity designs in Figma, we imported the flows into Base44 to simulate the AI and live features. While the visuals were refined in Figma, Base44 allowed us to demonstrate usability and test the product experience.
Personal
Takeaway
Working on Lotus allowed me to take on a leadership role while staying deeply involved in every stage of the process. I helped guide the research and interviews, identified core communication pain points, and translated those findings into UX and AI features that felt intuitive and trustworthy.
Working on Lotus allowed me to take on a leadership role while staying deeply involved in every stage of the process. I helped guide the research and interviews, identified core communication pain points, and translated those findings into UX and AI features that felt intuitive and trustworthy.
From early wireframes to high-fidelity design, I learned how to prioritize clarity under pressure - deciding what truly mattered for clinicians in the moment.
From early wireframes to high-fidelity design, I learned how to prioritize clarity under pressure - deciding what truly mattered for clinicians in the moment.
Beyond the product itself, Lotus taught me the value of designing with empathy and precision - leading with purpose, collaborating across disciplines, and creating systems that enhance human intuition rather than overpower it.
Beyond the product itself, Lotus taught me the value of designing with empathy and precision - leading with purpose, collaborating across disciplines, and creating systems that enhance human intuition rather than overpower it.